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Automated Agents for Customer Service

Automated Agents live within your Web site or Instant Message environments like AOL's Instant Messenger, Yahoo Messenger, Microsoft Messenger and others. These Automated Agents will revolutionize the way you provide customer service and technical support.

Our Automated Agents are high-speed smart applications that deliver content and services to Web pages and/or instant messenger windows. Your customers simply access a Web page or add Automated Agents to their I.M. buddy contact lists, like they would any other buddy, then make conversational requests for things like shipping status, account information, product instructions, contact information, and hours of operation. Our Automated Agents will answer your customer questions instantly, with a friendly natural language response.

Automated Agents will:

  • Provide your customers service around the clock
  • Gain unprecedented insight into your customer's psyche 
  • Build detailed profiles of your customers
  • Reduce your customer service costs
  • Develop more intimate and valuable customer relationships
  • Win customer loyalty 

Call Digital Enterprise Systems for a free consultation on how Automated Agents can benefit your business. (818) 487-1008.



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